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RETURN POLICY

Returning an item to Thames

Refunds & Exchanges
1. The item must be returned to us within 14 days of purchase.
2. All items must be returned in their original packaging, with labels still attached. They must be of saleable condition and must not have been worn.
3. Postage is the customers responsibility for returns. It is adviseable to use an insured delivery as Thames will not be responsible for lost or damaged parcels.
4. A copy of the receipt should be enclosed in the parcel.
5. When we receive the item, we will credit your account or exchange as instructed.
6. For sale items and special orders we only offer a credit note or exchange - no refunds will be given.
7.In the event that an exchange is necessary we will pay the postage providing that the item is in stock.

PAYMENT OPTIONS

1-PAYPAL
We have a paypal ecommerce cart set up to make dealing with Thames very easy.
You don't need a paypal account to use this service.
Just click on the "Proceed to Checkout"button and follow the credit card link.
2-CREDIT CARD
Payment can be made with your Credit Card using paypal as our agent. Thames will not be responsible for any credit details so do not post us your number, just use the secure paypal link in our shopping cart facility.
3-POSTAL
Thames will accept cheque or money order through the post. Goods will not be despatched until cheques are all cleared.
4-C.O.D
Thames will post goods through Australia Post's Cash on Delivery Service. This is not available to our overseas customers-sorry.
5-Once payment has been recieved we will then contact you to confirm your order and the total cost, including postage. (See information on our postage rates below). Please note: It is your responsibility to check the order confirmation, especially the despatch address and details of the goods. We cannot be held responsible for items sent to the wrong address if this is not done.
If goods are returned undelivered, and you then supply a further address, you will be liable for any postage encountered thereon.

POSTAGE
These postage rates only apply in Australia and may vary slightly due to location or changes in the Policies of Australia Post.The rates are calculated for you automatically in your shopping cart once you have selected the required option.
Overseas shoppers please contact us for the current exchange rates and prices.

postage

This privacy policy sets out how Thames uses and protects any information that you give us when you use this website.

Thames is committed to ensuring that your privacy is protected.Hence we will not pass your details onto any third party.We use your information for :Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.